Pursuing Perfect Service

Description

By: Rob Ptacek, Jaideep Motwani, Ph.D.

Pursuing Perfect Service is a comprehensive and detailed set of instructions on how to implement Lean and Six Sigma tools and concepts in a variety of environments. It will provide the solid foundation upon which Lean Sigma tools can be applied in any service organization. Service providers are continually processing daily requests and must know how to identify client needs and expectations, how to best satisfy their needs, and how to do it at the lowest possible cost. This book is a step-by-step implementation guide for continuous improvement while creating a solid foundation upon which to build a service excellence culture. Pursuing Perfect Service also provides insights and examples on how Information Technology can be used to improve data and information flow to enhance the overall client experience, while ensuring organizational profitability.

Perfect Bound, Paperback – 5.5″ x 7.5″ – 400+ pages – Forms, Worksheets, Macro Examples Throughout, Lean Sigma for Service Excellence Assessment and Gap Analysis, Advanced Case Studies, etc.