Lean Six Sigma for Service Training Set

Description

By: ? Rob Ptacek,?Todd Sperl,Jayant Trewn, PhD

This book bridges the gap between a highly quantitative analysis of a process that requires extensive training (i.e., Six Sigma certification) and a more simplified approach that can be used and understood by the masses (i.e., Lean thinking).? The goal of this book is to make the methods and tools of Lean and Six Sigma accessible to more people and provide a common sense or ?practical? approach to problem solving and continuous improvement.? This book is intended to be used by Sigma Belt Levels, Lean Senseis (i.e., teachers), Continuous Improvement Specialists, front-line managers, and supervisors of departments and work groups, and improvement team members in their efforts to improve all types of administrative processes while reducing waste and variations, and engaging employees.? The Lean Six Sigma tools and concepts are presented relative to the A3 road map to provide a definitive how-to guide to problem solving and continuous improvement (Kaizen) initiatives.

Spiral Bound – 5.5″ x 8.5″ – 280 pages – Key Lean Six Sigma Tools Explained – Case Studies, Digital Photos/Examples with all Lean Sigma Tools – Readiness Guides? – A3 and Lean Thinking Statements ?- Glossary – Index ? LeanFITT